Thank you for your recent purchase from Q4. In order to redeem your 10 year warranty you must first register your contact information and purchase details. Please use the form below to register your products, you will need to keep a record of this information as we will need to match it to your order details should you need to replace your goods.
Warranty Registration Form
Warranty Details: The warranty applies to Q4 catalogue products purchased for domestic purposes only for a period of 10 years from the date of delivery by Q4 to the retailer/merchant. This warranty does not apply to any Whirlpool Baths, in these cases, the warranty is 12 months from date of purchase. The warranty is for the original purchaser of the product and is non transferable, proof of purchases must be shown for any claim under the warranty. The warranty does not cover any products that have been modified, altered or transformed in any way. The warranty applies to an original installation in accordance to suppliers fitting instructions and does not cover previously installed products (showroom displays etc) or products that have been moved from their original installation position for any reason. The warranty applies only to manufacturing or material defects and does not apply to: normal wear and tear, accidental damage, inappropriate use (including inappropriate cleaning) or other events outside the manufactures control. The warranty applies only to the product itself and any liability on behalf of Q4 is limited to the cost of the product. If a product is deemed to be of faulty manufacture Q4 reserves the right to either refund the purchase price or replace or repair the product and excludes any claim for consequential loss or damage. The warranty is only valid for products purchased and installed in the UK. Warranty Exceptions: Toilet seats and shower seals are excluded from the 10 Year Warranty. Due to the nature of moving parts and the variety of their use we cannot warrant these items beyond 12 months. Any Carron Whirlpool fitted to a bath will only be covered by a manufacturer’s 2 Year Warranty. Tap and shower cartridges are only covered for 12 months.
Warranty Term & Conditions
The finish on powder coated products are guaranteed for 2 years due to potential corrosion from hard water and limescale.
Bath panels are covered for 12 months, This does not include accidental damage.
Your warranty on wood products will be deemed void if there is not sufficient ventilation in the room, any wood products modified or cut will not be covered for future water ingress.
This warranty does not affect your statutory rights. Claims under this warranty should be directed initially through your retailer or merchant supplier with whom you originally purchased the product.